Grooming Terms & Conditions

I understand that grooming can be stressful to some pets, and I will inform the groomer if my pet has any medical conditions or stress prior to grooming. I understand that it is necessary to have my pet up to date on all vaccinations, parasite treatments and medications prior to every groom, and this establishment is not liable for potential infections and diseases contracted. I understand that if my intact female dog is in heat and presents to be groomed, the establishment can refuse or stop service at anytime and charge for anytime that was spent grooming. I understand that there can be rare unforeseen complications during grooming including allergic reactions, clipper rash, cuts and nicks, panic attacks, aggression requiring the use of a muzzle, and nail bleeds. I understand that the establishment will do everything it can to avoid these issues and I will raise any concerns or questions I have with the above-mentioned prior to grooming. I understand that accidents do happen in grooming and I will not hold Uncanny Animals Pty Ltd or any of its employees responsible for accident or injury to my pet. I also understand that if my pet presents with fleas there is a $25 clean down cost to prevent any further contamination of animals within the establishment.

In the event of an emergency, I authorise Uncanny Animals Pty Ltd and its staff to immediately seek professional veterinarian attention for my pet (at my expense.) I understand that all attempts will be made to contact me in the event of an emergency.

I understand that the cost of a groom has many variables and can be different from animal to animal and even groom to groom. I understand that the price of a groom is worked out once my pet has been physically assessed and the price is dependent on the condition of the coat, length of the coat, amount of knots and mats, the grooming style I want, and the behaviour of my animal.

I understand that it is my responsibility to ask for a quote before the groom begins; by handing the animal over, even without asking for the price, I am consenting to the price of the groom. I understand that I will not receive a refund if unhappy or my expectations differ from reality. I agree that I will pay the balance in full at the time of collection of my pet.

Cancellation Policy
I understand that if I need to change my appointment time, reschedule or cancel my appointment, I must give at least 48 hours notice so that the appointment time can be made available for another client. If I do not give notice, I will incur a fee of 50% of the cost of the services I had booked. If three appointments are missed without giving notice, I am then required to pre-pay prior to scheduling any future appointments, and appointment fees will not be refunded if I miss the appointment again. I understand that if I am late to my appointment by 15 minutes the appointment will be considered as cancelled and the cancellation fee applies. I also understand Uncanny Animals Pty Ltd is not a pet-minding service and all effort should be made to pick up the pet at the agreed time. If my pet is still in the care of Uncanny Animals Pty Ltd an hour after I have been contacted to pick up the animal, a late pick-up fee of $1 a minute applies.

I agree that if I have any issues with the groom my pet receives, I will address this while on the Uncanny Animals Pty Ltd premises as amendments to the groom will not be made once the animal has left. I understand that I am able to request the groomer my animal has, however this is not a guarantee. I understand that Uncanny Animals Pty Ltd has the right to refuse service within the guidelines of Australian Law as seen here.

Social Media & Online
I consent to the use of my animal/s’ image for social media and marketing purposes by Uncanny Animals Pty Ltd and the groomer who performed the groom. I understand that sometimes third parties share images of grooms and I consent to this taking place. I will not attack/criticise Uncanny Animals Pty Ltd or any of its employees, associates or partners publicly online. This includes forums, blogs, community groups or any social media.

Artistic License
I understand that the groom my pet receives is the artwork of the groomer. I will not claim this work as my own or as someone else’s, and if selling images of my animal, I will give credit to the groomer.

Coat Condition & Matting
I understand that this establishment puts my pet’s comfort above all else. In the event that my pet’s coat is matted, I understand that the groomer may have to clipper the coat short in order to get under the matting rather than perform a painful de-matting procedure.  I understand that if my animal is matted it may not be clipped to my requested length. 

I understand and consent to allow the groomer to do what is best for the animal including shaving the animal’s coat all the way down if the groomer deems it the only appropriate action. This includes the possibility that it might be clipped all the way down to the skin to remove any mats.

I understand that an animal that is matted, it is at increased risk of injury during the grooming process including nicks, clipper rash, skin irritation, hematoma, physical stress, mental stress, and other health relate risks.

I understand that during the process of grooming a matted coat, the animal may show signs of pre-existing conditions such as skin irritation and/or sores due to matting, bruising, flea bites, lumps, and previously unknown pre-existing conditions.

I understand that by passing my animal over, I do not hold Uncanny Animals Pty Ltd or any of its employees responsible for accident or injury to my pet during the removal of matting and any veterinary bills if injury is sustained during this risky process. 

I consent to obtain any emergency veterinary treatment at my own expense if injury arises as the result of matting removal.

I understand that additional grooming fees will apply for animals with matting and it is my responsibility to ask for an approximate quote on drop off.The cost of grooming a matted dog is $100 and then $1 for every minute after that. The first hour of grooming cats is $100 and then $2 for every minute after that.

I understand that the groomer / reception can only provide an approximate quote on drop off as matting removal is charged by the time it takes, which is something that can't be calculated until underway.


Colouring & Dyes
I understand that the colour and vibrancy of my pet’s creative dye groom is variable depending on my dog’s coat colour and condition. Dying on a white coat is like drawing with marker on a white piece of paper, while coats that are cream or apricot in colour are like drawing with marker on brown cardboard. 

I understand that if my animal has had precious dye colouring, dying over the colour will affect the final outcome. Dye is not a paint, it's a cellophane, meaning, it's not a solid colour that can cover anything. It's see-through and will be affected by whatever colour is underneath it. A red cellophane over blue will make it look purple, a blue cellophane over yellow will make it look green, and any cellophane over black will make it pretty much invisible. The groomer will lift the colour as much as possible before using another colour but that final result cannot be guaranteed.

 I understand that purple dye will sometimes result in a blue outcome. Hair with yellow tones will neutralise the purple tones. Some examples include: dark hair that has been lightened, urine stains on white hair, natural creamy hair, etc.

 I understand the more permanent the colour means the brighter the colour. Semi permanent and shampoo dyes are much more temporary but also a less vibrant result. 

I agree that I have communicated with my pet’s groomer sufficiently to explain what creative groom I want, and my groomer understands. I will not hold my groomer accountable if the end result differs from my expectations.

I understand that the products used on my animal (Opawz) are safe to use on my animal and if I have any further questions, I shall contact Opawz directly.

 I understand that reactions can occur. All of the dying products are specifically formulated for pets, are FDA approved for use on cosmetic and food products, and are vegan and cruelty free. However, in rare instances reactions can occur just like they can with shampoos, conditioners and other products designed for animals. It is my sole responsibility if such reactions occur and I do not hold the groomer liable.

 I understand that my animal should not be dyed if it has damaged or irritated skin, and it is my responsibility to not proceed if there is any concern relating to my pet’s health.

 I understand that dying my pet with Permanent hair dye can last the full length of the hair cycle (which for short haired dogs can be over a year.) 

 I understand that semi permanent dye typically washes out after 6 washes, but if my dog’s hair is porous, fine or soft it will last longer or possibly stain the hair. 

I understand that Cats can only have semi permanent dye. Cats are more sensitive than dogs so my groomer will only dye with semi permanent. Therefore, I understand that my cat’s hair colouring will not last as long as animals dyed with permanent hair dye.

 I understand that the colour black used in dying only comes in permanent, not semi-permanent. The colour black is the longest lasting dye and nearly always has to grow out or be cut out. 

Changes to Terms & Conditions
I understand that I can review the most current version of the Terms and Conditions via the Uncanny Animals Pty Ltd website. I understand that Uncanny Animals Pty Ltd reserves the right, at their sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to their website. It is my responsibility to check the website periodically for changes. My continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.